The CSE IT Helpdesk

What we do:

We help you use computers and accounts for the School of Computer Science and Engineering. The CSE IT Helpdesk is your first point of contact. The Computer Support Group will investigate more complicated problems.

• Help with CSE accounts, passwords and file quotas
• Help with using the CSE lab computers
• Help with UNIX commands and software at CSE
• Fix problems with CSE servers and systems
• Look after the computers and other equipment in the CSE labs
• Keep you informed about any problems with CSE systems

We do not:

• We cannot fix Enrolments and class scheduling
  Please contact the Engineering Student Support Service.

• We cannot fix problem with UNSW computer services such as: zID account, UNSW email, Uniwide service.
  Please contact UNSW IT Service Centre.

• We cannot fix Student printing access or printing credits
  Those are from UNSW's MPS Service.

Before you arrive:

So that we can help you most effectively, please:

• Bring your student card with you.
• Note the exact text of any error messages you received, if applicable.
• Note the name of the computer you were using, if applicable (eg. drum03).

Contacting us for assistance with CSE IT systems:

Location

Computer Science and Engineering Building (K17)
Level 1, Room 111

Telephone

+61 (2) 938 55438

Email

ithelpdesk@cse.unsw.edu.au