CSE Help Desk

The CSE Help Desk is your first point of contact for any problems you have with your account or in the labs.

If you have a more complex or involved issue that we can't solve straight away, we'll escalate it with System Support.

WHAT WE DO

  • Help with accounts, passwords and quotas
  • Help with email, printing and internet access
  • Help with using the lab computers
  • Help with UNIX commands
  • Fix minor problems with CSE servers and systems
  • Look after the computers and other equipment in the labs
  • Keep you informed about any problems with CSE systems
  • Enforce the conditions of the UNSW IT Computing Policy

WHAT WE CAN'T DO

  • Change or provide advice on enrolments, timetables, etc (see the CSE Student Services for this)
  • Help with assignments, tutorials, etc. (see your tutor or lecturer)
  • Support computers or systems not owned or controlled by CSE

BEFORE YOU ARRIVE

So that we can help you most effectively, please:

  • Bring your student card with you
  • Note the name of the computer you were using, if applicable (eg. drum03)
  • Note the exact text of any error messages you received, if applicable

CONTACT US

  • In 2017 S1, Helpdesk is operating out of the CSG office
  • Location: Computer Science and Engineering (K17) Room 111
  • Telephone: +61 (2) 938 55438
  • Email: helpdesk@cse.unsw.edu.au