UNSW Services

UNSW is a big place and university life is very different from school. Some people cope with the change better than others. The University provides some services to help ease the transition and to assist students who are not doing as well as they expect.

These services include:

The Learning Centre

Room 231, Level 2, Library
Telephone: 9385 3890

The Independent Learning Centre

Hut G23 upper campus
Telephone: 9385 2060

The Learning Centre provides a wide range of academic support services to students enrolled at the UNSW. Assistance is available through workshops in academic skills, individual consultations and discipline based learning and language programs. All services and programs are free to students and individual consultations (approximately one hour per consultation) are completely confidential. The types of assistance available are:

Learning Assistance

The Learning Centre assists students in adjusting to their new academic culture and to new approaches to learning and teaching. The Learning Centre provides a range of workshops on: time management, examination preparation, seminar presentation, reading and note taking, listening and note taking, critical thinking, argument and evidence, avoiding plagiarism, essay writing, report writing, critical review, thesis writing, using word and powerpoint, etc.

Language Assistance

The Learning Centre offers a wide range of language assistance programs, particularly for students for whom English is a second language. There are lunchtime classes and intensive workshops covering: conversation, pronunciation, editing skills, and general and academic English for undergraduates and postgraduates. Students can register and attend these workshops at The Independent Learning Centre (Hut G23 -upper campus).

The Learning Centre Online

Workshop programs are available online at http://www.lc.unsw.edu.au. The Learning Centre website also has a wide range of online resources and links to useful sites on discipline specific writing and English language.

Student Counselling Service


2nd Floor, East Wing Quadrangle Building
Initial Appointments: Via Intake (booked appointment in afternoon) or Drop In Monday to Friday sign-up from 10.45am (Drop-in 11.00am - 12.30pm) (appointment not guaranteed)
Subsequent Appointments: 9.00am - 5.00pm weekdays
(Before and after hours appointments are negotiable )
Telephone: 9385 5418
Email: counselling@unsw.edu.au


To provide high quality, cost effective and relevant services which assist students to find their full academic potential. These services are provided at no cost to students of UNSW. The service assists the University to achieve its strategic objectives through program planning, and development, consultation with Faculties and administrative units and participation in the implementation and evaluation of student support strategies, policies and programs. The service also provides assessment and short term counselling for students. Sometimes it is appropriate to refer students to other services, either within the University (e.g., Administration, Faculty, Student Guild) or outside agencies (eg. marriage counsellors, community health centre).

Why Use The Counselling Service?

Everyone finds themselves in difficult circumstances at some time in their lives. When students start at University, they commonly encounter a variety of issues which can cause concern: academic or administrative problems; study difficulties; transition from school or work to Uni, etc. In addition, students may have personal difficulties such as: relationship problems; anxiety; depression; low self-esteem, etc. Students use the Counselling Service for a wide variety of reasons, from issues relating to their studies through to more personal concerns or difficulties. Sometimes students are unsure whether a Counsellor is the best person to see about their situation. If so, it is worth making an appointment and talking to a counsellor - if they cannot help they usually know someone who can.

The Counselling Service is part of the Student Administration Department, and provides free and confidential counselling to students of the University. The Counsellors are registered psychologists and the service operates on both Kensington and College of Fine Arts Campuses.

Careers and Employment

Level 2, East Wing, Quadrangle Building
Hours: Monday-Friday, 9am-5pm
Telephone: 9385 5429
Email: careers@unsw.edu.au

Careers and Employment provides the following services:

  • careers and employment online for:
    • Jobs Online (vacation, part-time and graduate employment)
    • Career related information
    • Graduate Destination Survey employment outcomes
  • International Employment Program
  • Daily workshops: job search, career planning, resume writing, interviews
  • Guest Presenter Workshops: representatives from organisations speak about graduate employment issues
  • Individual assistance for resume checking and with specific careers questions
  • Career guidance programs
  • Fortnightly e-list of job vacancies (see website to subscribe)
  • Information sessions from employers
  • Careers library with computer access
  • Annual Careers Expo for final year students (Vacation/Internship section for students in other years) (April)
  • Virtual Careers Forum for Arts & Social Science and Science students (August)

International Student Services

Level 1 of East Wing, Red Centre, Engineering Road
Telephone: 9385 5333
Email: international.student@unsw.edu.au

What Do We Do?

International Student Services (ISS) helps international students and scholars adjust to living and studying in Australia and promote understanding between people from different cultures through a wide range of social and recreational activities.

ISS is committed to fostering the activities of international student groups and organisations so that international student can assist one another. ISS supports the Assembly of International Student Associations (AISA) and works together with them in orientation activities and social sports meetings.

Advisers at ISS understand what it is like to be away from home and studying in a foreign country. They are experienced in helping students and have special knowledge of issues affecting international students.

What Kind Of Services And Facilities We Provide?

Amongst the services and facilities offered by ISS are:

Arrival services

Pre-departure information and Arrival briefings, Airport reception and temporary accommodation booking service, International Student Housing Assistance, Comprehensive orientation program, Peer Mentoring scheme

On-going support

Individual confidential assistance on personal well-being and academic matters, Information on practical matters related to study, immigration, employment and finances, Community programs for dependants of students, Day trips and holiday programs, Social and cultural activities, Community exchange and support programs such as Australian Hospitality, International Speakers and Volunteering activities, ISNews online bulletin, is-forum mailing list, ISS Marketspace - online trading facility, Student lounge with free internet access and group meeting facility, Advocacy on behalf of students and representation of international students’ concerns, both on and off campus, Referral to other specialist services/resources, Support services for AusAID sponsored students, Returning Home seminars, career workshops and Valedictory function.